FAQs

Mark One invests in their staff to make sure that they have the knowledge and ability to best serve their customers. We have a high level of investment in up to date equipment. Equipment is serviced and maintained to the highest levels in our own modern, fully equipped workshops staffed by qualified mechanics.

If you are looking for HAVS safety information please visit the HAE website here

Mark One Hire reserves the right to amend, alter, increase or decrease hire charges on our website and in our catalogues as well as add new items or withdraw listed items shown. All illustrations, technical details and prices shown in the catalogue are intended as a guide only and may not be identical to the particular equipment available for hire. Please ask a member of Mark One staff for help or advice on any of our equipment.

To reserve equipment there are three options; call into your nearest depot, telephone one of our help desks or use our website.

We offer a weekend rate; from 3pm on a Friday until 10am on Monday, we will only charge a full one day rate. This does not apply to Powered Access equipment.

If you have an account with Mark One Hire, you don’t need to leave a deposit. If you don’t have an account you will need to leave an authorised credit card as a deposit.

To off-hire equipment please visit one of our depots or call them by telephone. You cannot arrange off hire at the time of hiring or with the driver, the off hire has to be direct with the hire depot.

Cash, cheque and all major credit and debit cards are accepted.

Most of our business is on account and we welcome new trade accounts. Simply download the online account form and send it to us as we require a signature before the account is opened. We offer a fast track account system and we can usually open an account within an hour.

If you need any help choosing equipment, our staff are trained and happy to help.

We have a large fleet of delivery vehicles that provide a timed delivery slot dependent on customer need.

Our delivery area covers Essex, Kent, London, and most of the South East of England.

If you would prefer to collect, we have ample parking at all of our depots for easy access and loading. Our knowledgeable staff will advise on the type of vehicle you need along with anything you need to take into account, i.e. weight.

At the time of hire our knowledgeable staff will show you how to use each piece of equipment, but this should not take the place of certified training where appropriate, i.e. IPAF and PASMA

Mark One Training is pleased to offer a range of training courses including IPAF and PASMA certified courses. We have two fully equipped IPAF and PASMA approved training centres in Southend and Chelmsford.

Please contact our Training team to discuss your requirements.  Call 01702 561818, e-mail: [email protected] or visit our website (link to www.mark1training.co.uk)

Most of our training courses can be accedited to your Driver CPC, please speak to our Training team to discuss.